Type of first RG event
1 = 3rd person contact
2 = account closure/reopening
3 = cancel outpayment
4 = change of limit: maunal change
5 = change of limit: VIP
6 = fair play - heavy complainer
7 = inpayment block request
8 = minor case
9 = partial block
10 = problem reported
11 = user request higher limit
12 = two events on the same day
13 = not reported by bwin

1 = bwin.party gives additional RG advice to subscriber
2 = Subscriber's account is re-opened upon customer request after closure or self-exclusion period had elapsed
3 = The customer's request was technically not possible.
4 = Account blocking for investigation and asking the customer for a detailed statement about his situation
5 = Change of personal deposit limit from 'VIP' subscriber accepted.
6 = Request for partially blocked account block could not be conducted completely.
7 = Third party is advised about privacy regulation; account remains open until further review.
8 = partially blocked as wished
9 = Inpayment method not blocked as requested.
10 = Inpayment method blocked
11 = Request for higher personal deposit limit denied.
12 = Request for higher personal deposit limit accepted.
13 = Daily/weekly personal deposit limit is changed.
14 = Imposed account block by bwin.
15 = Betting limit changed.
16 = Account remains closed.
17 = Account is blocked and reimbursement is given.
18 = Partial block of products requested by subscriber is not possible.